She had the contacts saved on her phone, and the guys at the AT&T store couldn't get them to transfer, even after putting them on the SIM.Her old phone was a Sony Ericsson w300. It has a normal-sized SIM card. The iPhone 4 has a microSIM card, which means she couldn't just use the old one, and the new one is too small for the old phone.
I did a little Googling this morning, and found that someone mentioned having aligned the microSIM properly in the old phone, allowing them to copy their contacts to the SIM. Okay, I thought, worth a shot. So I traversed the house, searching for things that would work, and laid out my array of tools.
Eraser: The Sony Ericsson w300 has a little indentation where it looks like you should slip your nail under and pry it up. Look at the instructions, and it says it's actually a sliding cover. Trick to make it actually slide open? Put a flat eraser on top for grip. Works like a charm.
Earring: You're supposed to use a paperclip to poke into the hole on the iPhone 4 to eject the little microSIM tray. I couldn't find any, so I just used the back of an earring that was lying around by the pencils (where that paperclip should've been!).
Tape: MicroSIM needs to stay in place? No problem, just line it up and tape it in! It actually took two tries to get it just right.And then store to SIM/Smartchip (who calls it that?), move it back to the iPhone, go to Settings, Mail/Contacts/Calendar, and Import from SIM.
Ta-da! Now the contacts are in the iPhone with weird semicolons because of Sony Ericsson's strange formatting, but at least they're there!